1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address
• Transaction Information: Payment details, order history, and shipping information
• Communication Records: Correspondence and enquiries you send to us
• Technical Information: IP address, browser type, and device information when you visit our website
• Account Information: Login credentials if you create an account with us

2. How We Collect Information

We collect personal information:

• Directly from you when you make a purchase, contact us, or create an account
• Through our website using cookies and similar technologies
• From third-party payment processors when you complete a transaction
• When you visit our location at 8/15 Welch St, Southport

3. Purpose of Collection

We use your personal information to:

• Process and fulfil your orders
• Provide customer support and respond to enquiries
• Send order confirmations, shipping updates, and receipts
• Improve our products and services
• Comply with legal obligations
• Prevent fraud and maintain security
• Send marketing communications (with your consent)

4. Disclosure of Information

We may disclose your personal information to:

• Service Providers: Payment processors (Stripe), shipping carriers, and email service providers
• Legal Requirements: Government authorities when required by law
• Business Transfers: In connection with any merger or acquisition

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmission
• Secure payment processing through Stripe (PCI-DSS compliant)
• Regular security assessments and updates
• Access controls and authentication measures

6. Overseas Disclosure

Your personal information may be stored or processed by service providers located overseas, including in the United States. We take reasonable steps to ensure that overseas recipients handle your information in accordance with Australian privacy laws.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Complaints: Lodge a complaint if you believe we have breached your privacy
• Opt-out: Unsubscribe from marketing communications at any time

8. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. We use Google Analytics and Google Ads to understand how visitors interact with our website.

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order and transaction records are retained for 7 years for tax and legal compliance purposes.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us:

13. Complaints

If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):